How We Work
How We Work
Being easy to work with is one of our core pillars
In today’s travel world there is so much to consider that it can quickly become overwhelming.
With all our experience and skill in planning Morocco travel, you should not have to work hard to get the trip you are looking for. We know Morocco and we are very experienced in travelling around the country, with years of on the ground experience, and a keen ear to guest feedback, you can confidently leave the details to us.
First Steps
When you are coming to Morocco there are a few basic details that we need to settle right from the start. We need to plan the most efficient route for you, as well as making sure that you have time to enjoy the sights, while making good progress. We want to learn about your travel style, whether you are coming to Morocco for a custom luxury tour, or you are hoping for a more budget friendly experience. And we want to know where you are coming from and going to.
The first steps in the planning process are to learn from you:
- How many days and nights you are visiting us;
- What airport you will arrive to and depart from (and approximate times if you know from the start);
- How many people in your group and how old are the children if you have them;
- How many rooms will you need;
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What sort of hotels are you interested in?
1. Luxury 5 star hotels
2. Premium 4 star hotels with some amenities and a bit more comfort
3. Comfort 3 star hotels that offer clean rooms and basic amenities
Once we know these basic details we will put together an itinerary for you to review, with pricing, and hotel recommendations.
What's Included
Anothe core value of our business is transparency. Below we outline exactly what is and isn’t included in your tour package.
We don’t believe in adding surprise charges to your bill once you’re here travelling with us in Morocco.
The goal, always, is to help you enjoy the magic of Morocco without feeling stressed or anxious.
What's Included in Your Tour Package:
All of our tours start and end at the airport so you don’t need to worry about a thing. We will meet you at the airport and make sure you get back in time for your departure.
Most of our trips are led by either an English speaking driver, or a driver and an English speaking National Guide who is fully licensed for guiding in Morocco.
Typically we offer a guide for groups of 4 people or more, but we are happy to offer the services of a guide to couples as well.
We include all hotels in your package (unless you request that we don’t). Hotels are based on your budget and availability. We use only clean, local and authentic properties that are well reviewed and with whom we have a positive relationship.
Your tour includes all breakfasts during your trip, and some dinners.
Typically your dinners are included in the south of Morocco, this is because there are not any local options to choose from in many of the more remote locations. In large centres and for all lunches, your tour leader will be sure that you stop at clean, well reviewed and known restaurants for your meals. You will often have choices in the evening on the style of dining you’d prefer and at lunch the stops are often based around the progress of your day.
If there is a restaurant that we prefer for it’s cuisine or experience, we will always choose to take you there so that you have a variety of experiences.
We are able to accommodate vegetarian and gluten free diets. Vegan diets may be restricted outside the major centres.
We provide you with appropriately sized, clean and well maintained, air conditioned vehicles.
If you are a couple or a small family, you may enjoy our 4×4’s which are similar to a Toyota Prado. For larger groups or luxury tours we often provide a 7 seat Mercedes Vito, and for larger tours we will use a 17 passengers Mercedes Sprinter.
All vehicles are driven by our licensed and experience drivers, and the costs for gas, tolls and the drivers accommodation is always included.
Tour Guides : National guides must attend school for more than 1 year and complete certain requirements before they are officially licensed. Tour guides are educated on the history, politics, religion and geography of the country as a whole. They are also more experienced in handling larger groups and are logistical magicians.
Local Guides : Also licensed by the government, local guides are typically from the area where they work, are deeply knowledgeable about this history of their city and the sights that you will visit there. In Fes, Marrakech and Volubilus, Rabat and Tangier you will mostly see local guides who tour with you for a few hours.
In the mountains and some of the more rural areas in the south, you may have a local guide for hiking as well.
It is not legal for national guides to offer you tours in major cities. This ensures you get the best experience from the most qualified individuals.
More and more you will see female guides in many of the cities, and in some national guide positions. If you would like to work with a female guide, we encourage you to make that request. If you would like to know more about why there are fewer female guides, we invite that discussion.
On request, we are very happy to offer you a guide who is more educated in Jewish history, birding, languages other than English or French, or other specialties. Just let us know.
We offer you set tours in Marrakech (1/2 day with full day available on request), Fes (full day), Rabat (1-2 hours), Essaouira (2 hours) and at Volubilus, the site of Roman ruins outside Fes. Your driver or guide will take you on short tours in Chefchaouen and some of the areas in the south.
We will make it very clear in your information package what is included on your tours and what is not included. During your day tours, admission is included for the the attractions you visit. If admission to a popular attraction is not included, we will also make that clear for you. We don’t like surprises any more than you do!
We provide the service. Morocco, this place, provides the magic.
What's Not included
We only operate in country, so it’s up to you to get to Morocco.
We strongly recommend that you purchase travel insurance when you travel. This insurance should include medical considerations but also trip cancellation or interruption, lost luggage and all the other bells and whistles. It’s best to be protected when you travel for unforeseen incidents.
Morocco is a destination that appreciates tipping. You will find that tips are well received. We recommend using local currency but for longer trips when you tip your driver or guide at the end of your journey, USD or Euros are also appropriate.
How to Book and Pay
In order to secure your dates, we require a non-refundable small deposit of €500 (or current conversion) to book. This can be paid by credit card online and we will offer you a link once we agree on your final plan.
For desert trips or extended trips with standard hotels, you will be required to pay the balance for your trip in full on the day prior to your trip starting.
For luxury trips we will offer you a payment schedule based on when you are travelling.
Balance payment can be made by bank transfer.